General Terms and Conditions – BullionLuxo Shop
(Purchase of Investment Gold)
Article I. Subject of the Contract
1.1. These General Terms and Conditions (hereinafter “GTC”) govern the legal relationship between GOLD & DIAMOND CAPITAL LTD, registered office at 14/2e Docklands Business Centre, Tiller Road, 10–16, London, E14 8PX, registered with Companies House under number 15799653 (hereinafter the “Seller” or “BullionLuxo”), and each natural or legal person purchasing investment gold through the BullionLuxo Shop online store (hereinafter the “Buyer”).
1.2. By purchasing through BullionLuxo Shop, the Buyer acquires ownership rights to certified investment gold of LBMA Good Delivery standard, which the Seller procures in its own name but exclusively for the benefit of the Buyer.
1.3. All purchased gold is immediately stored in the world’s most secure vaults in London, Zurich, New York, Singapore or Austria. Storage is always fully insured against theft, damage or loss.
1.4. The Buyer’s gold holdings are recorded in grams in the Buyer’s individual BullionLuxo account, which is always 100% backed by physical gold in custody.
1.5. The Buyer may manage their gold as follows:
a) request a buy-back by the Seller under Article V, or
b) in exceptional cases, request physical delivery under Article VI.
1.6. The Buyer acknowledges and agrees that gold purchased through BullionLuxo Shop is not shipped by courier but held exclusively in vaults under the highest international security and insurance, ensuring discretion, safety and liquidity.
Article II. Order and Payment
2.1. Orders for the purchase of investment gold are placed via the BullionLuxo Shop online store.
2.2. Payments shall be made exclusively to the bank account of BullionLuxo as published on www.bullionluxo.com. All payments are made in euro (EUR). In case of payment in another currency, the conversion shall be made according to the exchange rate of the Buyer’s bank or payment provider, and all related costs shall be borne by the Buyer.
2.3. The price displayed for a product at the time of the order is reserved for the Buyer for 24 hours from the order submission.
2.4. If payment is credited to the Seller’s account within this 24-hour period, the purchase will be executed at the reserved price.
2.5. If payment is credited after the 24-hour period, the purchase will be executed at the valid price on the next business day at 13:00 CET, according to the pricing mechanism set out in Article III.
2.6. The Buyer expressly agrees that:
a) price reservation is limited to 24 hours,
b) late payment results in purchase at the current price at the time of processing,
c) the Seller is not liable for exchange rate differences, banking delays or incorrect payment details.
2.7. The Seller reserves the right to suspend or reject an order if:
a) additional verification is required under AML/KYC,
b) there are doubts about the origin of funds or accuracy of data,
c) technical, banking or regulatory obstacles occur.
2.8. In case of suspension, the funds remain securely held in the Seller’s account until:
a) the Buyer provides the requested documents, or
b) the obstacle preventing execution is removed.
2.9. If the Buyer fails to provide required cooperation within a reasonable period, the Seller may cancel the order. In such a case, funds will be refunded to the Buyer’s verified bank account no later than 14 days from cancellation.
Article III. Price and Order Processing
3.1. Product Price
The price of investment gold is always displayed for each product in the BullionLuxo Shop.
This price is binding for the Buyer and refers solely to the purchase value of investment gold.
Storage and insurance fees are charged separately according to the current BullionLuxo price list.
3.2. Price Reservation
The price displayed at the time of the order is reserved for 24 hours from order creation.
3.3. Payment within Reservation
If payment is credited within 24 hours, the purchase will be executed at the reserved price in the next purchase cycle (3.5).
3.4. Payment after Reservation
If payment is credited after 24 hours, the purchase is executed at the current price at the time of processing.
The Buyer expressly agrees that delayed payment may result in a different price.
3.5. Processing Time
Purchases are executed on business days at 13:00 CET.
– Orders and payments received before this time are processed on the same day.
– Orders and payments received after this time are processed the following business day.
3.6. No Liability for Delays
The Seller is not liable for delays caused by bank transfers, incorrect data entry, or circumstances beyond its control.
Article IV. Custody and Holding of Gold in Vaults
4.1. Global Vault Infrastructure
BullionLuxo specializes in global storage of investment gold, providing maximum security, speed and discretion. The business model minimizes physical movement of gold – it remains in top-tier vaults in the world’s major financial centres.
4.2. Location of Gold
Each purchase through BullionLuxo Shop is immediately backed by physical gold stored in high-security vaults of contractual partners in London, Zurich, New York, Toronto, Singapore and Austria. BullionLuxo reserves the right to expand the vault network as needed.
4.3. Ownership and Custody
Gold is procured by the Seller in its own name but held in custody exclusively for the benefit of the Buyer. Full ownership passes to the Buyer upon order processing (3.5). The Seller acts solely as custodian. The status is continuously recorded in segregated records maintained by the Seller (4.4).
4.4. Segregated Records
BullionLuxo maintains an individual electronic account for each Buyer showing the exact weight of gold. All accounts are fully backed by physical gold stored in partner vaults.
4.5. Insurance and Protection
All stored gold is insured against theft, loss or damage under international insurance standards.
4.6. Vault-Only™ Security Model (“No-Risk System”)
BullionLuxo applies a vault-only system in which gold remains securely in certified vaults. This provides:
– zero risk of counterfeits,
– no customs or tax complications,
– maximum security and discretion,
– immediate liquidity via buy-back (Article V).
In exceptional cases, physical delivery may be arranged for larger formats (min. 100g). All related costs, taxes, duties and risks are borne by the Buyer.
Article V. Transfer of Risk and Rights
5.1. Acquisition of Ownership
The Buyer acquires ownership rights to the corresponding amount of investment gold at the moment of order processing pursuant to clause 3.5. Such ownership is duly recorded in the Seller’s segregated records.
5.2. Risk during Custody
Throughout the entire period during which the gold is stored in BullionLuxo’s vaults or in those of its contractual partners, the Seller bears all risk of loss, theft, or damage. This risk is fully covered by insurance for the benefit of the Buyer.
5.3. Risk on Physical Delivery
If the Buyer requests exceptional physical delivery of gold pursuant to clause 4.6, the risk passes to the Buyer at the moment of:
a) personal collection of the gold at the vault; or
b) proper handover of the shipment to an authorized courier or logistics provider.
From that moment, all risks, taxes, customs duties, and costs are borne exclusively by the Buyer.
5.4. Risk on Buy-Back
In the case of a buy-back pursuant to Article VI, ownership and risk transfer back to the Seller at the moment the purchase price is credited to the Buyer’s verified bank account.
Article VI. Buy-Back of Investment Gold
6.1. Right to Buy-Back
The Buyer is entitled to request that the Seller buy back part or all of the investment gold recorded in the Buyer’s account. Buy-back is executed exclusively by non-cash transfer to the Buyer’s verified bank account.
6.2. Minimum Volume
The Seller may set a minimum volume for a single buy-back request, which is published in the current Price List available at www.bullionluxo.com.
6.3. Buy-Back Price
The buy-back is executed at the gold price published on the Seller’s website at the time the request is processed. This price is binding for both parties. Additional fees may only be charged as specified in the current Price List (e.g., bank transfer fees, express processing, administrative charges).
6.4. Standard Buy-Back
Payment for a standard buy-back is usually executed within 3–10 business days from confirmation of the request. The Seller reserves the right to reasonably extend this period if identity verification, AML/KYC obligations, or force majeure circumstances require it.
6.5. Express Buy-Back
a) The Buyer may request express buy-back, which will be processed with the highest priority.
b) Payment is usually sent within 1 to 2 business days from confirmation of the request.
c) Express buy-back is subject to a fee as per the current Price List published at www.bullionluxo.com.
d) The Seller is not responsible for delays in crediting payments caused by the banking system or intermediary banks.
e) The Seller reserves the right to refuse or convert an express buy-back request into standard processing in cases of force majeure, technical limitations, AML/KYC obligations, or extraordinary market conditions.
6.6. Irrevocability of Request
A buy-back request is binding and, once confirmed in the application or through the web interface, may not be unilaterally withdrawn by the Buyer.
Article VII. Rights and Obligations of the Buyer
7.1. Obligations of the Buyer
The Buyer undertakes to:
a) pay the purchase price duly and on time according to the Seller’s instructions, exclusively from their own bank account held in their name,
b) provide the Seller with truthful and complete information necessary for the conclusion and performance of the contract, including documents for AML/KYC purposes,
c) promptly notify the Seller of any change in contact or banking details,
d) refrain from any conduct that could lead to a breach of applicable laws, in particular money laundering, terrorism financing, tax evasion or fraud,
e) duly protect access credentials to their account and not disclose them to third parties.
7.2. Rights of the Buyer
The Buyer has the right to:
a) acquire ownership of investment gold pursuant to Articles III and IV,
b) have the gold safely stored in the Seller’s contractual vaults, including insurance for the benefit of the Buyer,
c) request buy-back under Article VI or, in exceptional cases, request physical delivery of gold under Article IV,
d) access electronic statements and confirmations of their transactions,
e) obtain information about fees and prices according to the current Price List,
f) submit a complaint or claim in accordance with the Complaints Procedure (Article X),
g) terminate the contract under the conditions specified in Article IX.
Article VIII. Rights and Obligations of the Seller
8.1. Obligations of the Seller
The Seller undertakes to:
a) procure investment gold in its own name but exclusively for the benefit of the Buyer and record ownership rights in the internal register pursuant to Article IV,
b) ensure that all investment gold is physically stored in contractual vaults in London, Zurich, New York, Singapore or other locations specified in the Price List, and insured against theft, loss or damage during the entire storage period,
c) maintain segregated records for each Buyer and regularly update the Buyer’s electronic account,
d) provide the Buyer with electronic confirmation of purchase under Article III and regular account statements via the Application or email,
e) ensure a fair and transparent process of buy-back pursuant to Article VI and transfer proceeds to the Buyer’s verified bank account,
f) comply with all relevant laws of the United Kingdom and the European Union, especially in the fields of AML/KYC and personal data protection (GDPR),
g) maintain confidentiality of all Buyer data and information in accordance with Article XIV.
8.2. Rights of the Seller
The Seller is entitled to:
a) refuse or postpone purchase or buy-back of gold in cases stipulated in these GTC, in particular where there is suspicion of unlawful conduct, failure to meet AML/KYC obligations, technical obstacles or extraordinary market conditions,
b) charge fees according to the current Price List, which may be settled by deduction from the Buyer’s funds or by sale of a portion of the Buyer’s gold,
c) unilaterally amend the Price List and coefficients in accordance with Article III and Article XII,
d) require the Buyer to provide additional information or documents necessary for proper AML/KYC compliance or to prove the origin of funds,
e) suspend services in the event of technical failures, maintenance, force majeure or regulatory interventions, with reasonable notice to the Buyer,
f) unilaterally terminate the contract under Article IX if the Buyer seriously breaches their obligations.
Article IX. Termination of the Contract and Settlement of Obligations
9.1. Duration of the Contract
This contract is concluded for an indefinite period. Rights and obligations remain in force until duly terminated pursuant to this Article and until all mutual obligations are settled.
9.2. Termination by the Buyer
The Buyer may terminate the contract at any time by delivering written notice to the Seller. The notice period is one (1) month and starts on the first day of the calendar month following delivery of the notice.
9.3. Termination by the Seller
The Seller may terminate the contract:
a) without cause, with one (1) month’s notice,
b) with immediate effect if the Buyer seriously breaches their obligations under these GTC, in particular if the Buyer fails to prove the origin of funds, repeatedly delays payments, or breaches AML/KYC obligations,
c) if circumstances arise that objectively prevent the Seller from fulfilling the purpose of the contract, especially due to serious technical issues, failure of contractual partners, outages of banking or insurance services, or other extraordinary circumstances beyond the Seller’s reasonable control.
9.4. Settlement of Obligations upon Termination
Upon termination of the contract, the Seller shall arrange the buy-back of all gold recorded in the Buyer’s favor pursuant to Article VI, after deducting all due fees, custody charges, insurance costs and other obligations owed by the Buyer to the Seller.
9.5. Form of Settlement
Settlement shall be executed exclusively in monetary form (bank transfer) to the Buyer’s verified bank account. The Seller is not obliged to deliver gold physically, unless individually agreed otherwise pursuant to Article IV.
9.6. Settlement Deadline
The Seller shall complete settlement within 10 business days from the date of termination of the contract, unless prevented by force majeure or AML/KYC compliance requirements.
Article X. Complaints and Liability for Defects
10.1. Guarantee of Authenticity and Purity
The Seller guarantees that all gold procured and held on behalf of the Buyer is investment gold with a minimum fineness of 999/1000 and originates from reputable suppliers or refineries meeting internationally recognized standards of quality and traceability.
10.2. Insurance during Custody
Gold stored in the vaults of the Seller’s contractual partners (BullionLuxo Vault Network) is insured against theft, loss, or damage for the entire duration of custody.
10.3. Complaints about Quantity or Quality
The Buyer may submit a complaint without undue delay after detecting any discrepancy in their account or upon physical handover of gold. Complaints must be submitted in writing or through the Application.
10.4. Complaint Resolution
If the complaint is justified, the Seller shall ensure:
a) replacement with gold of equivalent purity and weight, or
b) buy-back of the gold at the same value pursuant to Article VI, or
c) appropriate compensation if replacement or buy-back is not possible.
10.5. Exclusions from Liability
The Seller is not liable for:
a) changes in the market price of gold,
b) damages caused by the Buyer (e.g., improper handling during physical delivery),
c) normal wear and tear of packaging or certificates not affecting the gold’s purity or weight,
d) minor scratches, marks, or visual deviations commonly present on investment gold that do not affect its fineness or recorded weight,
e) force majeure circumstances beyond the Seller’s reasonable control.
10.6. Exemption from Right of Withdrawal
The Buyer expressly acknowledges and agrees that contracts for the purchase of investment gold are exempt from the statutory 14-day withdrawal right for consumer distance contracts. This exemption arises from Article 16(c) of Directive 2011/83/EU on Consumer Rights and from the UK Consumer Contracts Regulations 2013, Regulation 28(2)(b), under which withdrawal rights do not apply to goods or services whose price depends on fluctuations in the financial market beyond the trader’s control.
Article XI. Fees and Price List
11.1. General Provisions
All fees are charged according to the current Price List of BullionLuxo, published on the Seller’s website and in the Application. The Price List forms an integral part of these GTC.
11.2. Types of Fees
The Seller may charge, in particular:
a) Custody and insurance fee – monthly or annual fee for storage in contractual vaults, depending on the chosen location and weight of stored gold,
b) Banking fees – costs related to the transfer of funds (e.g., SEPA, SWIFT, express transfers), borne by the Buyer,
c) Express buy-back fee – one-off fee if the Buyer requests express buy-back under Article VI,
d) Administrative fees – for tasks connected with AML/KYC verification, issuing confirmations, data changes, or other individual requests of the Buyer.
11.3. Changes to the Price List
The Seller reserves the right to unilaterally amend the Price List due to changes in financial markets, third-party charges (e.g., vault operators, insurers, banks), legislative amendments, or technical needs.
11.4. Notification of Changes
Any change to the Price List becomes effective no earlier than 30 days after its publication on the Seller’s website and notification to the Buyer via the Application or email.
11.5. Acceptance of Changes
By continuing to use BullionLuxo services after the effective date of the new Price List, the Buyer is deemed to have accepted the change. If the Buyer does not agree, they are entitled to terminate the contract under Article IX.
Article XII. AML/KYC Compliance
12.1. Compliance with Legal Regulations
The Seller is obliged to comply fully with the laws of the United Kingdom and the European Union regarding anti-money laundering (AML) and counter-terrorism financing (CTF), as well as “Know Your Customer” (KYC) obligations.
12.2. Buyer’s Obligations
The Buyer must provide the Seller with all required information and documents necessary for identification and verification of identity and source of funds. The Buyer further undertakes to:
a) submit truthful and complete identification details, identity documents, and proof of address,
b) provide, upon request, evidence of the origin of funds used for purchasing investment gold,
c) promptly report any changes to data or documents provided to the Seller.
12.3. Right to Suspend or Refuse Transactions
The Seller may suspend or refuse any order, payment, buy-back, or other action if:
a) the Buyer fails to provide the required cooperation in verification,
b) there is reasonable suspicion that the transaction may be linked to money laundering, terrorism financing, tax crimes, or other unlawful activities,
c) the transaction could damage the reputation or goodwill of the Seller.
12.4. Confidentiality and Reporting Duty
The Seller may report suspicious transactions to competent authorities under applicable law, without informing the Buyer. The Seller bears no liability for consequences arising from compliance with such legal obligations.
12.5. Consequences of Non-Compliance
If the Buyer fails to provide the required cooperation or if suspicion of AML/KYC violations exists, the Seller may:
a) refuse to conclude the contract or execute the order,
b) suspend or restrict the Buyer’s access to their account and services,
c) terminate the contract with immediate effect under Article IX.
12.6. AML Policy on Website
Detailed information about AML and KYC processes (including identification requirements, risk assessment, and retention of documents) is published in the AML Policy available at www.bullionluxo.com. This document forms an integral part of these GTC and the Buyer accepts and undertakes to comply with all rules therein.
Article XIII. Data Protection (GDPR / UK GDPR)
13.1. Processing of Personal Data
The Seller processes the Buyer’s personal data exclusively in accordance with UK law (UK Data Protection Act 2018, UK GDPR) and relevant EU GDPR regulations.
13.2. Privacy Policy
Detailed rules for data processing, the Buyer’s rights, and the method of exercising them are contained in the Privacy Policy, publicly available at www.bullionluxo.com.
13.3. Consent
By accepting these GTC, the Buyer confirms that they have read and agreed with the Privacy Policy.
Article XIV. Cookies
14.1. Use of Cookies
The Seller uses cookies and similar technologies solely to ensure proper website functionality, improve user experience, and analyze website traffic.
14.2. Cookie Policy
Detailed rules regarding cookies, including settings and withdrawal of consent, are set out in the Cookies Policy available at www.bullionluxo.com.
14.3. Consent
By continuing to use the website, the Buyer confirms that they have read and agreed with the Cookies Policy.
Article XV. Final Provisions
15.1. Governing Law and Jurisdiction
These General Terms and Conditions shall be governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have primary jurisdiction to resolve any disputes. However, this does not limit the statutory right of the Buyer – if acting as a consumer residing in an EU Member State – to bring a claim before the courts of their place of residence, in accordance with applicable EU regulations and international conventions.
15.2. Communication and Notices
Official communication channels between the Seller and the Buyer are:
a) the e-mail address provided by the Buyer during registration,
b) messages in the Application or in the secured section of the website www.bullionluxo.com.
A notice shall be deemed delivered at the time of sending by the Seller or at the time it is displayed in the Buyer’s account.
15.3. Electronic Form
The Buyer acknowledges and agrees that electronic communication (e-mail, Application message, electronic invoice) has the same legal effect as a written document.
15.4. Severability
If any provision of these Terms is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
15.5. Entire Agreement
These Terms, together with the Price List, the AML Policy, the Privacy Policy, and the Cookies Policy, constitute the entire agreement between the Seller and the Buyer and replace all prior oral or written agreements or arrangements.
15.6. Amendments to the Terms
The Seller reserves the right to unilaterally amend or supplement these Terms, in particular due to:
– changes in legal or regulatory requirements,
– the need to correct obvious errors or inaccuracies,
– changes in the costs of providing services (e.g., vaulting, insurance, banking fees),
– technological or business developments.
Any amendment to these Terms shall take effect no earlier than 30 days after publication on the Seller’s website and notification to the Buyer via the Application or e-mail. If the Buyer does not agree with the amendment, they are entitled to terminate the contract pursuant to Article IX.
15.7. Precedence of the Terms
In the event of any discrepancy between these Terms and any marketing or informational materials, these Terms shall prevail.
15.8. Language
These Terms are drawn up in English. The English version is decisive in all cases. Translations into other languages are for information purposes only.
15.9. Regulatory Disclaimer and Risks
The Buyer expressly acknowledges and agrees that:
a) BullionLuxo is not a bank, financial institution, or investment firm and its services are not regulated by the UK Financial Conduct Authority (FCA) or any other financial regulator.
b) BullionLuxo services are not covered by the Financial Services Compensation Scheme (FSCS), nor is there access to a financial ombudsman or statutory arbitration schemes.
c) BullionLuxo does not provide investment advice. The purchase and storage of gold are carried out solely at the Buyer’s discretion and risk.
d) The market price of gold is volatile and may fluctuate significantly. Past performance is not a reliable indicator of future results.
e) The Buyer bears full responsibility for their investment decisions, including potential losses resulting from price fluctuations or liquidity risks.
15.10. Effective Date
These Terms and Conditions were issued and published on the Seller’s website on 26 October 2025, and shall take effect on the same day unless the Seller specifies a later effective date.